Posts Tagged ‘values’
Experience Springs Forth From The Core Purpose Of The Organization- Manifesto Point #3 Wednesday, February 29th, 2012
Moving beyond the corporate buzzwords of mission, vision and values lies a powerful tool that can’t be underestimated for your business.
Businesses that have a defined mission and a shared commitment to that mission. This is not only important for you and your team but is also important to your customers. They want to know that you are in alignment with their values and beliefs as well.
Take a minute to assess your organizations mission and ask yourself how clear it is. Also, determine how committed your team is to your mission as well.
3 Ways The Best Execute For Their Clients Wednesday, July 20th, 2011
I recently shared with you my 5 rules for thrilled clients. The first rule is to do what you say you are going to do. This seems so simple yet many still struggle to deliver when they say they will. What I have found is that the best just a find a way to get it done.
Execution really comes down to the types of decisions that we make. There is not a lot that we can control within our businesses. Decisions however are one of those things that we do have control over. After spending some time with Brent Bradshaw, owner of the consulting firm 9 Decisions, I realized that the ability to make sound decisions is so critical to fulfilling on promises.
Starting with decisions, here are three ways to help you execute for your clients:
#1- Make Good Decisions- I recently talked about how bad graphic designers can be about over-promising and under-delivering. The biggest way they did this was in the estimated time frame that a project would be completed in. The reason for the estimation issues? Their estimations had no basis in reality. They never took the time to actually think about what was realistic. And that’s just one of the nine decision points.
#2- Have A Clear Set Of Values- When you know what you value, you know when to say “yes” and when to say “no”. If you lack a clear value set then you tend to say “yes” to everything thus ensuring that you are going to disappoint someone by working on a project that doesn’t match your skills. Values can be a great filter for decision making.
#3- No Excuses Allowed- If you give yourself permission to make excuses for underperforming, I promise you, from personal experience, that you will find a reason for why something doesn’t get done. You’ve probably heard the story of Spain’s landing in Mexico and Cortez ordering his men to “burn the ship”. Whether you believe that story to be true of not the point is that if you give yourself outs, you are more apt to take those outs. When it comes to excuses, burn the ship.
Creating value for your clients and setting yourself apart from the rest of the crowd can be as easy as executing on what you say you will deliver to the public. So many businesses struggle to do this. There’s no reason that your business needs to be one of them.
Understanding the nine decisions to performance
I just touched on a couple of the 9 Decision points to making effective decisions for your business and ultimately improving your performance.
Join us in Salt Lake City on September 15th-17th as we go through the 9 Decision process as well as share how to coach these into your business.
You and your business will be better for it. We guarantee it.